April 20, 2017
Operation Able Inclusion

Xinarow LLC, a USBLN DOBE, has launched Operation Able Inclusion to create 1,000 new US based work from home jobs for people with disabilities, veterans and their care givers by the end of 2017.

Operation Able Inclusion solves the customer contact center industry’s biggest problem: high staff turnover running at greater than 50 per cent per annum.  Operation Able Inclusion achieves the lowest call center turnover rates in the industry by providing simple accommodations for people with disabilities, such as the ability to work from home. Hiring the most loyal employees reduces turnover to less than 10% per month.

Effective immediately, Operation Able Inclusion provides expanded personnel services via NAICS Code 561320 – Temporary Help Services and Services under NAICS Code 56142 – Telephone Call Center Services.

These services include inbound call, e-mail, chat, and back office services deploying domestic U.S., dedicated customer communicators comprised of an Americans with Disabilities and Veteran Centric virtual workforce. Veteran centric = U.S. Veterans, Veteran Care Givers, and Veteran Spouses.

Operation Able Inclusion provides secure cloud-based multi-channel contact center technologies providing 100% call recording, work force management software (WFM), Interactive Voice Response (IVR) technologies, Call-Telephony-Integration (CTI) for integration to client desktop systems and Customer Relationship Management (CRM) systems via web services or API’s.  The solution is PCI and HIPAA compliant.

Operation Able Inclusion can ramp from 10 agents to as many as 1,000 agents based on client needs.  Proof of concept arrangements and acceptance of the same key performance indicators (KPI’s) and service levels (SLA’s) as internal or external contact center providers is available for customers to trial. Live support with English, Bi-Lingual Spanish, and French speaking and typing resources are available in quantity. Licensed health care agents are also available.

The management and delivery teams have extensive experience in Healthcare, Cable TV, Business Services, Utilities, Internet, and Security contact center environments improving quality, customer experience, and customer satisfaction in enterprise and regulated industries where service and compliance is a strict requirement.

Integrating Operation Able Inclusion into Xinarow’s core staffing solution allows companies to benefit from State of Connecticut Disabled Business Enterprise status and USBLN Certified Disabled Owned Business Enterprise (DOBE) inclusion while improving call center and customer engagement services.

Support helping get the word out there about Operation Able Inclusion.

Get involved now….

Help Operation Able Inclusion hire 1,000 people with disabilities by talking with us about your needs or ideas about companies that can benefit from reduced staff turnover and improved customer support.  Sign up for information and progress updates at www.operationableinclusion.com. Forward this information to any colleagues or contacts who can support us.

Contact Bill Evans for more information at bill.evans@operationableinclusion.com, or by phone at (203) 490-0091.

Operation Able Inclusion
Xinarow LLC
144 Munn Road
Southbury, CT 06488
P: (203) 490-0091

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